Industry Education
Size 52 Charter Schools
Location East Coast
  • IT staff couldn’t handle the growing charter school system
  • A third-party IT provider brought more problems than solutions
  • Lack of coordination and slow installation of IT systems threatened new school openings
  • Slow response for break-fix calls
  • Managed IT Services to create a high-performance, reliable and cost-effective IT infrastructure
  • Brought in a program manager to help ensure the smooth deployment of IT resources
  • Developed a custom intranet curriculum management application
  • Migrated to Microsoft® Office 365™
  • Reduced infrastructure and hardware costs
  • Internal IT staff freed from all-consuming IT support tasks
  • Brought innovation to the processes of teaching and learning
  • Access to the right tools and technology to prepare students to graduate

IT Expertise to Grow On

With a lean internal IT staff and a growing number of charter schools, this urban charter school system decided they needed support from a third-party IT provider. But its first venture into outsourced IT didn’t turn out as planned. The provider was better suited to handling one or two schools—not a charter school system with plans to triple their number of schools, adding at least one school per year.

mindSHIFT replaced the smaller IT provider, implementing improvements ranging from documented IT processes for new school openings to cloud infrastructure, internet access and WAN services for all schools. In addition, mindSHIFT established onsite and remote support for all technology as well as remote server backup. To support the charter school system’s transition to online testing, mindSHIFT implemented and managed 1,300 wireless access point so tests could be administered via laptops or tablets in the classroom. When the system needed a better solution for sharing student information, mindSHIFT created a custom intranet curriculum management application. And when the system’s existing server infrastructure had reached end-of-life, mindSHIFT migrated the school system to a more current platform—reducing infrastructure and hardware costs.

Hear it from Them

 

While these students come from a disadvantaged position, in the charter school system classrooms, they now have the technology advantages they need to help close the achievement gap.” 

The charter school system needed an IT partner that could help them on their journey to excellence and continuous growth.”