Industry IT Services
Size 2 Locations
Location Boston, MA & Phoenix, AZ
  • While expanding into hosted services, space became an issue
  • Single vendor required for handling the variety of IT Technologies
  • Partner with mindSHIFT for hosting services
  • Collaboration to develop IBM i Watchdog monitoring tool
  • Continue to grow relationship year after year
  • Ongoing leverage of business synergies
  • Contained costs
  • Potential for IBM i networking collaborative
     

IT EXPERTISE TO GROW ON

First Option has been in the thick of the IBM i world for more than two decades. With offices in Boston and Phoenix, First Option serves customers across a broad range of industries. Over the years, First Option had been building its portfolio of outsourced IT services. Six years ago, First Option saw an opportunity to broaden its scope by expanding into hosted services. They didn't have the space to do it on their own and they wanted to work with only one vendor. First Option discovered mindSHIFT and a partnership quickly followed.

mindSHIFT took over managing First Option's data centers and soon after its production and development centers followed. mindSHIFT and First Option then collaborated to develop IBM i Watchdog by First Option- a centralized and user friendly monitoring solution. As the relationship has evolved, so too has First Option's reliance on mindSHIFT for the infrastructure to handle the increasingly SaaS side of the business.

 

 

Hear it from Them

WE NEEDED A PARTNER WHO COULD WORK WITH US AND MAINTAIN 24/7/365 SERVICE LEVEL AGREEMENTS—ONE WHO HAD THE KNOWLEDGE AND ABILITY TO SUPPORT THE NETWORK AND IBM I FOR APPLICATIONS IN THE CLOUD”

WE REALLY DON’T WANT TO BE ON THE HARDWARE SIDE OF THINGS BECAUSE THAT’S NOT OUR FOCUS. THIS IS SOMETHING WE’VE BEEN ABLE TO LEVERAGE WELL WITH MINDSHIFT.”