Application Development Team

People

The team that makes it all possible

People

We are proud of the technologies we know. We have enterprise facilities and infrastructure to support those technologies and our customers. We know, though, that it is our people that make the real difference. Ask any mindSHIFT customer, and they will tell you the same thing.

Named #1 provider 
of managed IT services 
in the U.S. for 4 consecutive years by MSPmentor

Andrea Packard
andrea packard

Andrea Packard

Account Manager

Andrea is responsible for managing charter school relationships in the Bronx, Brooklyn, East Harlem, and Rochester, New York regions. She maintains lasting relationships by providing exceptional client-service support and collaborating with other members of the mindSHIFT Education Services Team, expanding and growing their businesses.

Mitch Folger
mitch folger

Mitch Folger

Customer Engineer

Mitch functions as a project engineer and completes the technical work required on projects, ranging from simple single server deployments to complete environment migrations. He also serves as an escalation point for other teams to work complex or timely issues that require a dedicated resource.

Gretchen Schutte
gretchen shutte

Gretchen Schutte

Senior Business Analyst

Gretchen works with business stakeholders and IT members to map current business processes to future systems solutions. In collaboration with the Project Management, she helps technical teams take new product requirements and deliver automation for the product-related processes.

Juan Matienzo
juan matienzo

Juan Matienzo

Technical Customer Support - I, PALEG Customer Care

Juan is the friendly voice on the other end of the line. He assist mindSHIFT's legal customers, who are hosted on our desktop solution Oasis, with any support related needs. Whether they need help connecting to a new printer or profiling emails into File Management systems, he is the man for the job.

We are in 30 major markets with 840 employees nationwide and manage over 150 thousand users.

Daniel Fielder
daniel fielder

Daniel Fielder

Tier 1 Technical Customer Support

Daniel operates as a first point of contact for the questions, requests and concerns of mindSHIFT customers. Aligning himself to the needs of the user, he engages client issues with a holistic approach, resolving immediate problems while also working to improve user experience in the long term.

Jackie Mazzanti
jackie mazzanti

Jackie Mazzanti

Technical Customer Support

Jackie thinks of herself as the air traffic controller of the OASIS support team. She triages issues and calls as they are submitted by clients and gets them to the needed engineer/team for resolution. She fits all the pieces together for customer requests. After working here for 14 years, she has been able to build relationships with mindSHIFT customers, and provides a familiar voice to them when they call or email with questions and concerns.

John A. Boncamper Sr.
john boncamper

John A. Boncamper Sr.

Legal Professional Services

John works closely with our clients’ technology and IT teams to design and implement storage and data centers that support the strategic objectives of their business. He understands all aspects of mission-critical data facilities and knows how to anticipate and manage the challenges that come with developing and maintaining enterprise data centers.

Lorri Wolfe
lorri wolfe

Lorri Wolfe

Director, Professional Services & Enterprise Technology Consulting

Lorri leads a team of highly skilled technical consultants and professional service engineers, who work closely with mindSHIFT’s enterprise customers, steering and advising on how best to use information technology to achieve their business objectives. Her team designs and delivers large, complex projects to new and existing Ricoh and mindSHIFT customers.

From day-to-day IT to major systems modernization, count on mindSHIFT’s technology expertise and personalized customer care for all of your IT needs.

David Morrissey
david morrisey

David Morrissey

Senior Enterprise Software Engineer

David is responsible for developing enterprise business applications, custom automations and reporting for our clients. He leverages a combination of broad technical skills and business insights to make strategic big-picture decisions that drive your business forward. He is passionate about making technology a positive enabler versus a necessary evil.

Team

Careers

We’re always on the lookout for IT professionals who love their work and are driven to transform business through technology. Look at our openings. Maybe you will find your next career move.  

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